Contact – Offices

Clarecare Offices


Contact the Ennis Office for information on all Clarecare’s services.


Ennis

Address: Harmony Row Ennis, Co Clare V95 F8CN
Tel: 065 682 8178
Email: info@clarecare.ie
Opening Hours: Monday to Friday 9.30am to 5pm

Contact the Ennis Office for information on all Clarecare’s services. See all Services

Meeting rooms are available for community groups.


Killaloe

Hill Road, Killaloe, Co. Clare  V94 NR52
Tel: 061 376 346
Fax: 061 375 914
Opening Hours: Monday to Friday 9am to 5pm

The Killaloe office is used extensively by Clarecare staff. Meetings between clients and various professionals outside Clarecare are also facilitated in the Killaloe offices.

Meeting rooms are available for community groups.

Read more on about Killaloe Office

Thrift Shop
In our thrift shop, we sell clothes, books and household items which have been donated by the local community. The items for sale are always good quality, sometimes even new and are reasonably priced. Opening hours  9-4


Kilrush

Address: 4 Dooneen Park, Kilrush, Co. Clare V15 HY06
Tel: 065 905 2817
Opening Hours: Mon to Fri

9-30am to 5pm

Read more about Kilrush Office


Ennistymon

Address: 2 Monastery Road, Ennistymon, Co Clare
Tel. 065 707 1632
Opening Hours: Monday to Friday 9-30am to 5pm

Read More about Ennistymon Office


Shannon

Address: Business Centre, Shannon, Co. Clare
Tel:  061 364 704
Opening Hours: Monday to Friday 9-30am to 5pm

Read more about Shannon Office


Day Centres


Ennis

Address: Cuan an Chlair, Cahercalla, Clarecare Over 65’s Club is based near the grounds of Cahercalla Hospital.
Tel:  065-6828901
Email: hobrien@clarecare.ie
Opening Hours: Monday to Friday 10am to 3.00pm
Meals Tea, Coffee & biscuits on arrival. A home cooked, hot three course meal is served at 1pm followed afterwards by tea & coffee. Activities We provide a lively and action packed entertainment schedule, including activities such as Bingo, Go For Life Exercise, Meditation, Tai Chi, Volleyball, Skittles, Badminton, Board Games, Arts & Crafts, Knitting,Cards, Karaoke,Pool/Snooker, Darts, Movie days, Computers, Music & Dancing, Gardening, Flower Arranging, Information talks on health, safety and citizens’ advice.
Subsidised Services 
Hairdresser, Chiropody
Bus Service
Bus transport is available around the Ennis Town Area, please call 065 6828901 to organise .

Cost
The cost for attending the day centre is €10 which covers the bus and all meals and snacks.


Ennistymon

Address: Lahinch Road, Ennistymon, Co Clare, V95 E172
Tel. 065 707 1632
Opening Hours: Monday to Friday 10.30am to 4pmEnnistymon Day Centre offers a range of activities and a fresh hot dinner.
Meals Tea & coffee on arrival, a home cooked hot 3 course meal is served at 1pm, followed by tea & coffee.
Activities
We provide a lively and action packed entertainment schedule,including activities such as Bingo, Go For Life Exercise, Meditation, Skittles, Board Games, Arts & Crafts Massage Therapy, Knitting,Cards, Karaoke, Movie days, Music & Dancing, Table Quiz, Flower Arranging, Information talks on health, safety and citizens’ advice.
Subsidised Services 
Hairdresser, Chiropod. Also access to Physiotherapy and Leg Ulcer Clinic.
Bus service
A bus service is available to drop people to and from their homes where possible.
CostThe cost for attending the day centre is €6 per day which covers the bus and all meals and snacks.


Killaloe

Address: Hill Road, Killaloe, Co. Clare, V94 NR52
Tel: 061 376 346
Fax: 061 375 914
Opening Hours: Wednesday and Friday 11am to 2pmKillaloe Day Centre offers a fresh hot dinner. Activities include refreshments & chat, bingo, cards, gentle exercise, massage and meditation, day trips twice a year and also guest speakers. Be sure to visit our Thrift Shop which is located in our building.
Bus Service
Bus service collection from locations including Clonlara, Ballina, Killaloe and the surrounding areas.
Cost
The cost for attending the day centre is €6 per day which covers the bus and all meals and snacks.


Bushypark Treatment Centre


Bushypark Treatment Centre

Address: Bushypark House, Bushypark, Ennis, Co. Clare, V95 A895
Tel.: 065 684 0944
Web: www.bushypark.ie


Thrift Shops


Ennis

Harmony Row, Ennis, Co. Clare. V95 F8CN
Tel.: 065 682 8178
Fax: 065 684 1310
e-mail: info@clarecare.ie
Clarecare’s Thrift Shop in Harmony Row, Ennis is open daily from 10 a.m. – 2.00 p.m. from Monday to Friday inclusive.


Killaloe

Hill Road, Killaloe, Co. Clare. V94 NR52
Tel: 061 376 346
Fax: 061 375 914
Open Monday – Friday from 9.30am – 4.00pm.


Feedback & Complaints


Feedback & Complaints

We want your feedback

In Clarecare we want to provide safe and high-quality services so that you receive the best care and treatment. We welcome your feedback; comment, compliments and complaints and view your feedback as an opportunity for let us know how we are doing and helps us to improve our services.

We want to hear from you about your experience of using our services:

  • what worked
  • what we could improve
  • what didn’t work

Make a comment, compliment or complaint

There are many ways you can tell us about your experience:

If you’re not able to give feedback yourself, ask a relative, carer or advocate to do this for you.

Comments and Compliments

A comment could be a suggestion for service improvement. It can also be an observation made by a service user that can lead to learning by the organisation. If you have a comment or compliment, we will share your feedback with the service or staff member.

Complaint

If you are unhappy and have a complaint to make about a service you received please let us know.

A complaint should include:

  • Who was involved
  • What happened and when
  • What your concerns are
  • Have you done anything to resolve this matter
  • What you want to happen now.

Please provide your name and a contact telephone number on the Feedback Form if you want us to follow up with you regarding a complaint.
If we do not have your contact details we cannot follow up with you.

What happens after you make a complaint

You may have had a poor experience and told a member of personnel or the person providing your care. If so, they will try to help you straight away, if possible, or may refer you to someone who can. If you made a written complaint, we will let you know that we have received your complaint within 5 working day.

Then we will:

  • look into your complaint and respond to you within 30 working days
  • contact you to ask for more time, if needed
  • keep you updated every 20 working days after that

We might call or ask to meet you to hear more about it.

If you are not happy with the outcome of your complaint, you can ask for an internal review by the Clarecare Review Officer. You can also ask for an external review from the Ombudsman or the Ombudsman for Children.

Office of the Ombudsman

Office of the Ombudsman,
18 Lower Leeson Street,
Dublin 2.
Tel: 016395600
Locall: 1890223030
Email: ombudsman@ombudsman.ie

Ombudsman for Children Office

Ombudsman for Children office
Millennium House
52-56 Great Strand Street
Dublin 1.
Tel: 018656800
Freephone: 1800 202040
Email: ococomplaint@oco.ie


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